Technical Support for Fenland Retreats

Person using a laptop on a wooden table with a cup of coffee, a notebook, and a folder nearby, browsing a glamping website.
Tablet displaying a booking calendar for lodge reservations with available dates highlighted, on a wooden table along with a cup of coffee, a croissant on a plate, a glass of water, and a closed notebook with a pen.

Fenland Retreats at Willow Grange Farm offer luxury shepherd’s huts in the natural surroundings of their family-run farm. I support the team by managing the digital organisation that keeps bookings running smoothly behind the scenes and delivers a seamless guest experience from enquiry to arrival.

Brochure for Delph Accommodation Guide featuring a wooden cottage and an outdoor area with a dog and a woman sitting on a bench, discussing accommodations and pet policies.

Booking system set-up

Creating listings on Bookalet and Air BnB, adding photos, descriptions, check-in and check-out details and amenities

Creating a widget on the Willow Grange Wordpress website to show the availability calendar

Syncing calendars between Bookalet and Air BnB to ensure no double-bookings

Setting-up any optional extras or special discounts across both platforms

Welcome pack design

Designing and creating a comprehensive welcome pack with arrival details, accommodation information and a local area guide

Hosting a digital version of the guide on the Wordpress website, creating shortened URLs and linking in the pre-arrival messages

Automating guest messaging

Creating guest emails/messages on both Bookalet and Air BnB, scheduled to send at various times prior to arrival and during and after guest stays with relevant information

Using email tags to personalise to guests and the accommodation type

Syncing-up info packs and guides to the local area

Want to learn more about the lovely team at Willow Grange Farm?

visit their website

“What truly sets Catherine apart is her attention to detail. Nothing slips past her. She brings a level of care and precision that gives me complete confidence in everything she touches. At the same time, she’s exceptionally creative, always bringing fresh ideas and thoughtful solutions that have genuinely helped my business grow and stand out.

Catherine isn’t just a support to my business, she’s an asset I genuinely couldn’t succeed without and I’m beyond grateful to have her supporting my team.”

A woman with dark brown hair, wearing a white button-up shirt, holding a coffee mug, standing in a cozy cafe with wooden shelves and tables, a vase with hydrangeas on the counter, and warm ambient lighting.

Clara, Owner, Willow Grange Farm